I was originally put off by all the negative reviews but I couldn't find anywhere else that sold the plants I wanted so I thought I would give it and go, and I'm so GLAD I did!!! My confirmation email stated due to the pandemic situation there may be delays and my plants wouldn't be dispatched for 7-10 days, I was fine with this and appreciated the communication. I was pleasantly surprised when 2 days later I received a tracking email and my plants arrived 4 days after I ordered them in perfect condition! Don't be put off by the bad reviews, Marshalls were fantastic! Definitely worth it!!(It's often true that most will be straight on to give a bad review but very few will leave a good review if it all went well!)